This article explains about the order and customer details Orderhive imports from eBay and what information is updated back to eBay.

Once integrated, Orderhive automatically syncs sales orders and customers (fetched from orders).

Orderhive imports the below order fields from eBay:

Order No. and order ID
Payment Method
Total
Buyer checkout message (synced as comments in Orderhive)
Currency
Payment status (if checkout status is complete and no payment failure occurred, then it will be marked as paid in Orderhive)
Payment (If we get a Transaction ID for e.g. Paypal transaction id, then payment is automatically created in Orderhive and the amount is highlighted in black")
Extra items - shipping insurance cost, shipping service additional cost, import charge
Actual shipping costs (Shipping service, adjustment fees, shipping tax) 

Orderhive imports the below customer details from eBay:

Customers
Email
Name, Phone
Save buyer user id (if needed by users for reference)
Shipping address (street, state/province, city name, postal name, country)
Company name

Order Status Mapping

For eBay, Orderhive receives the below order statuses. This table shows the statuses synced from eBay and to what status they are mapped in Orderhive.

Updating Shipment details

Whenever you create a shipment for an eBay order, Orderhive will update the below in eBay.

Carrier
Tracking Number

Notes: 

  • Orderhive will import shipment details from eBay for shipped orders. Shipping time (if not captured, sync date will be considered), carrier and tracking number will get updated. 
  • Orders from the last 30 days will get imported in Orderhive (updated in last given days).
  • Orderhive will only import orders whose checkout status is complete on eBay. 


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