This article explains about the order, shipment, and customer details Orderhive imports from Shopify and what information is updated back to Shopify.

Once integrated, Orderhive automatically syncs sales orders and customers from your Shopify store.

Orderhive imports the below order fields from Shopify

Order Number, Order ID
Billing address (Address 1 , address 2, company, city, province, zip)
Shipping Address (Address 1 , address 2, company, city, province, zip)
Payment gateway (synced in Payment method in Orderhive)
Currency
Total Price
Notes (Saved as comments in Orderhive)
Line item details (SKU, variant id, name, price, discount, quantity ordered, quantity shipped, quantity returned, tax, tax (%))
Extra items (tax, discount, shipping)
Shipments (Tracking company, tracking number, shipping time)
Payment status is also updated in Orderhive. 

The below image represents the mapping i.e. the payment status in Shopify is synced as what status in Orderhive. 

Shopify Returns/Refunds details synced in Orderhive

Item (quantity, SKU, price, name)
Notes (synced as return reason in Orderhive)

Notes:

  • If restocked in Shopify, it will get restocked in Orderhive.
  • If the refund amount is greater than 0 in Shopify, we create a payment in Orderhive automatically.

Orderhive imports the below customer details from Shopify

Email
First name, last name
Phone
Address 1 , address 2, company, city, province, zip

Order Status Mapping

The below image shows Shopify order statuses are marked as what in Orderhive.

The below image shows Orderhive order statuses are updated as what in Shopify.

Notes:

  • If Orderhive receives reason of Order cancellation from Shopify, it will be marked as "Canceled" in Orderhive. 
  • After integration, any new orders, customers, and returns will get imported in Orderhive automatically. 

Push Stock Quantities: This toggle button enables you to push the inventory quantities to the shopify channel.

Push Order Status Updates: This toggle button enables you to push the status updates from Confirmed to Delivered from Orderhive to Shopify.

Push Price Updates: This toggle button enables you to push the price updates from Orderhive to Shopify.

Get Shopify recommendation of risk on Order: Order risks show the results of fraud checks that have been completed on an order. They appear in the Fraud analysis section of an order's details page in the Shopify admin which are pulled in Orderhive.

Automatically archive product in Orderhive when deleted on store: When any product has been deleted in Shopify, those products will be auto-archived in Orderhive so that they don’t appear in the product list.

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