This article explains about the order and customer details Orderhive imports from WooCommerce and which corresponding statuses is updated back to WooCommerce.

Once integrated, Orderhive automatically syncs sales orders and customers from the WooCommerce store.

Orderhive imports the below order fields from WooCommerce

Billing and shipping address
Order Total
Notes (synced as comments in Orderhive)
Payment details (Payment method and payment status updated)
Line items (SKU, Name, Price, Quantity, Tax, Discount)
Extra items (shipping, total tax)

Orderhive imports the below customer details from WooCommerce

Email
First name, last name
Phone
Country
Address (Billing address: 1, 2, Company, state, city, post code)

Order Status Mapping

The below image refers to the statuses synced from Etsy and their corresponding relevant status displayed in Orderhive.

Shipment Updates

Once a shipment is created  for a WooCommerce order in Orderhive, tracking number and courier name will get automatically get updated to WooCommerce under the Notes field in Order. Also, the end customer will also be notified depending on the channel settings.

New Orders & Customers Sync

After initial sync, any new orders and customers will get imported in Orderhive automatically.

Notes:

If in WooCommerce, order is marked as paid, then it will sync in Orderhive and payment status will be marked as paid. 

 

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