This article explains about the order, shipment, and customer details Orderhive imports from Ecwid and what information is updated back to Ecwid.

Once integrated, Orderhive automatically syncs sales orders and customers from your Ecwid store.

Orderhive imports the below order fields from Ecwid: 

Order Number, Order ID

Billing address (Address 1 , address 2, company, city, province, zip)

Shipping Address (Address 1 , address 2, company, city, province, zip)

Payment gateway (synced in Payment method in Orderhive)

Currency

Total Price

Notes (Saved as comments in Orderhive)

Line item details (SKU, variant id, name, price, discount, quantity ordered, quantity shipped, quantity returned, tax, tax (%))

Extra items (tax, discount, shipping)

Shipments (Tracking company, tracking number, shipping time)

Orderhive imports the below customer details from Ecwid:

Email

First name, last name

Phone

Address 1 , address 2, company, city, province, zip

Order Status Mapping

The below image shows which ECWID order statuses are marked as what in Orderhive.

The below image shows Orderhive order statuses that are updated back to Ecwid.

Integration Settings:

Push Stock Quantities: This toggle button enables you to push the inventory quantities to the channel.

Push Order Status Updates: This toggle button enables you to push the order status updates from Orderhive to Ecwid.

Push Price Updates: This toggle button enables you to push the price updates from
Orderhive to Ecwid.

Automatically archive product in Orderhive when deleted on store: When any product has been deleted on Ecwid, those products will be auto-archived in Orderhive so that they don’t appear in the product list.

New Orders & Customers Sync:

After initial sync, any new orders and customers will get imported in Orderhive automatically.


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