This article explains about the order and customer details Orderhive imports from Vend after integration. Once integrated, Orderhive automatically syncs sales orders and customers from Vend.

Orderhive imports the below order fields from Vend:

Customer details
Payment method name
Notes (synced as comments)
Line item details (Status, name, SKU, Price, quantity)
Billing and shipping address
Payment status mapping (Total payment, Total to pay)
Invoice no.

Orderhive imports the below customer details from Vend:

First name, last name
Address (Physical and shipping address)

Note: For Walk-in customers, if you enter the details in Vend we will bring it in OH else it would be empty.

Order Status Mapping

This image shows the statuses synced from Vend are updated as what status in Orderhive.

Note: Any changes made to order statuses in Orderhive will get updated to Vend automatically but not vice versa.

New Orders & Customers Sync

After initial sync, any new orders and customers will get imported in Orderhive automatically.

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