To successfully connect with a channel, you need to enter the correct details mentioned on the settings page.
If any of the details entered by you are incorrect, Orderhive will show this message - "Credentials are invalid".
In such a case, we recommend you to verify all the details again.
The common mistakes made by users while connecting the channel are stated below.
- No mention of Http:// or Https:// before the store url
- Space in channel name e.g Demo store. Orderhive doesn't allow space in your channel name. The accepted format is Demostore.
- Incorrect input of username, password, or other details fetched from channels to connect.
If you receive "credentials are invalid" error while adding a new channel, you can check the above points and verify your details.
Still if you face any issue, please feel free to email us at email@example.com. We can help you with adding your channel.