To successfully connect with a channel, you need to enter the correct details mentioned on the settings page.

If any of the details entered by you are incorrect, Orderhive will show this message - "Credentials are invalid".

In such a case, we recommend you to verify all the details again. 

The common mistakes made by users while connecting the channel are stated below.

  • No mention of Http:// or Https:// before the store url
  • Space in channel name e.g Demo store. Orderhive doesn't allow space in your channel name. The accepted format is Demostore.
  • ¬†Incorrect input of username, password, or other details fetched from channels to connect.

If you receive "credentials are invalid" error while adding a new channel, you can check the above points and verify your details.

Still if you face any issue, please feel free to email us at support@orderhive.com. We can help you with adding your channel. 

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