This article explains about the order, and customer details Orderhive imports from BigCommerce and what information is updated back to BigCommerce.

Once integrated, Orderhive automatically syncs sales orders and customers from your BigCommerce store.

Orderhive imports the below order fields from BigCommerce:

Billing address

Shipping address

Total (inclusive tax)

Customer message (synced as comments in Orderhive)

Payment method

Payment status (If captured, will be marked as paid in Orderhive. If not captured, it will stay as unpaid in Orderhive)

Extra items (shipping costs, discount)

Line items (SKU, NAME, PRODUCT OPTIONS, QUANTITY, WRAPPING MESSAGE)

Orderhive imports the below customer details from BigCommerce:

Email

First name, last name

Phone

Address (street 1, 2, company, city, country, zip)

Order Status Mapping

During the initial sync, the below BigCommerce order statuses will be mapped and synced as below in Orderhive.

Once you create a shipment for a BigCommerce order in Orderhive, the status and the below details will get updated automatically.

Did this answer your question?