This article explains about the order and customer details Orderhive imports from WooCommerce and what information is updated back to WooCommerce.

Once integrated, Orderhive automatically syncs sales orders and customers from your WooCommerce store.

Orderhive imports the below order fields from WooCommerce

Billing and shipping address

Order Total

Notes (synced as comments in Orderhive)

Payment details (Payment method and payment status updated) 

Line items (SKU, Name, Price, Quantity, Tax, Discount)

Extra items (shipping, total tax)

Orderhive imports the below customer details from WooCommerce

Email

First name, last name

Phone

Country

Address (Billing address: 1, 2, Company, state, city, post code)

Order Status Mapping

This image shows the statuses synced from WooCommerce are updated as what status in Orderhive and vice-versa. 

Shipment Updates

Once you create a shipment for a WooCommerce order in Orderhive, tracking number and courier name will get automatically updated to WooCommerce under the Notes field in Order. Also, your end customer will be notified.

New Orders & Customers Sync

After initial sync, any new orders and customers will get imported in Orderhive automatically.

Notes:

  • If in WooCommerce, order is marked as paid, then it will sync in Orderhive and payment status will be marked as paid. 

 

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