This article will help you understand what product details are imported from Amazon and what information is updated back to Amazon.
Once integrated, Orderhive will import merchant-fulfilled active listings (and Inactive listings depending upon the selected setting) and populate them under Inventory page.
Orderhive imports the below product fields from Amazon:
Note: Any product changes made on Amazon will not reflect in Orderhive.
The product quantity imported from Amazon is saved under Available stock field in Orderhive. The quantity will be added in the Default warehouse selected for the amazon store. Default warehouse can be checked by going into Settings > Integrations> Amazon.
When stock levels get updated
Whenever you change the stock in Orderhive or a new sales order drops on Amazon or on any integrated channel (product listed with similar SKU on other channels or merged in Orderhive manually), Orderhive will automatically push new stock levels to Amazon.
Manual Stock Adjustment in Orderhive
The stock can be manually adjusted here and the new stock will get updated to amazon in real-time. You can follow below steps to update the stock:
From the Products page, go to the product whose stock needs to be adjusted and click on ‘On Hand’ field to open a new pop-up box.
Enter the new stock in ‘New On Hand’ in respective Warehouse and click on Update button. Onhand quantities are those quantities which are available in your Warehouse. This action will trigger Orderhive to update the stock automatically.
When you are adjusting the New On-Hand Quantity please keep in mind the stock which you mention is Available and the Outgoing quantity added together. It signifies the total quantity stocked in your warehouse.
The reason column is to note the reason for change in quantities of the products.
New Products Sync
Everytime when new products are added to Amazon, they can be synced into Orderhive by clicking on the Instant product sync option (Refresh icon besides the search bar) This button has an additional function of pushing the existing products’ quantities to amazon.
Managing Product Prices
Along with stock, you can even change retail price of an Amazon product in Orderhive. The new price gets updated to Amazon. You can edit the price from the inventory page or the product detail page.
Editing the price from the Products List page:
To update the price from the “Products”. Click on the ‘Price’ which will open up a new pop-up box named ‘Price Adjustment’ which will allow you to adjust your prices for your store. Enter your updated price and click on ‘Update’ which will save the prices for your store and update across your store.
Editing the price from the Products detail page:
Double click on any product to open the product detail page. Now click on Edit at the bottom.
This will open up a window to see different price fields corresponding to the channels added. Add the amazon price in the Amazon store price field.
View Archived Products:
Once a product is deleted from a store, on doing Instant Product Sync in Orderhive, the deleted product will be moved to the Archived Products list.
A product can also be archived manually from the Products page.
You can view the archived products list from Settings > Products > View Archived Products.
These products can be unarchived or can be permanently deleted if needed.
- While syncing new orders from amazon, if a product is found that doesn't exist in Orderhive yet, then that product will get imported instantly along with the new order.
- If the stock is updated as 0 in Orderhive, then the item will get updated as out of stock on amazon.
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