BigCommerce Order Management

This article explains the order, and customer details Cin7 Orderhive imports from BigCommerce and what information is updated back to BigCommerce.

Once integrated, Cin7 Orderhive automatically syncs sales orders and customers from your BigCommerce store.

Cin7 Orderhive imports the below order fields from BigCommerce:

Billing address

Shipping address

Total (inclusive tax)

Customer message (synced as comments in Cin7 Orderhive)

Payment method

Payment status (If captured, will be marked as paid in Cin7 Orderhive. If not captured, it will stay as unpaid in Cin7 Orderhive)

Extra items (shipping costs, discount)

Line items (SKU, NAME, PRODUCT OPTIONS, QUANTITY, WRAPPING MESSAGE)

Cin7 Orderhive imports the below customer details from BigCommerce:

Email

First name, last name

Phone

Address (street 1, 2, company, city, country, zip)

Order Status Mapping

During the initial sync, the below BigCommerce order statuses will be mapped and synced as below in Cin7 Orderhive.

Once you create a shipment for a BigCommerce order in Cin7 Orderhive, the status and the below details will get updated automatically.

Not getting what you need? Chat with our product expert immediately.