Reporting & Analytics
BigCommerce Order Management
This article explains the order, and customer details Cin7 Orderhive imports from BigCommerce and what information is updated back to BigCommerce.
Once integrated, Cin7 Orderhive automatically syncs sales orders and customers from your BigCommerce store.
Cin7 Orderhive imports the below order fields from BigCommerce:
Total (inclusive tax)
Customer message (synced as comments in Cin7 Orderhive)
Payment status (If captured, will be marked as paid in Cin7 Orderhive. If not captured, it will stay as unpaid in Cin7 Orderhive)
Extra items (shipping costs, discount)
Line items (SKU, NAME, PRODUCT OPTIONS, QUANTITY, WRAPPING MESSAGE)
Cin7 Orderhive imports the below customer details from BigCommerce:
First name, last name
Address (street 1, 2, company, city, country, zip)
Order Status Mapping
During the initial sync, the below BigCommerce order statuses will be mapped and synced as below in Cin7 Orderhive.
Once you create a shipment for a BigCommerce order in Cin7 Orderhive, the status and the below details will get updated automatically.
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