The email settings allow you to send customized emails to the end-users with any personalization required. In email settings, you can customize outgoing email templates for different modules like Invoice, Order, Dropshipping, etc.
Reaching Email Settings:
You can follow the below steps to reach Email settings -
- Go to Settings on the right-hand side top of your screen.
- Click on Emails & SMS to open the email settings.
From Email:
Cin7 Orderhive will be sending all the emails to your customers from this address noreply@Cin7 Orderhive. This email can also be modified to add a custom email address. Find the steps below to achieve the same.
- Click on the + icon.
- In the popup that opens enter the custom from email address.
- Once done click on the Add option.
Invoice Email Template:
- By default, a standard template will be present in your account.
- You can create a copy of the standard template by clicking on Copy or clicking on + to create a new Custom template.
- Enter the Template Name.
- Reply-To Email: The email address you input in the Reply-To field will be used as the reply-to address in those emails. By default, it takes up the email address with which you have registered your Cin7 Orderhive account. However, you can change it if you wish to.
- You can also mark other people in the CC section. Multiple email addresses can be added by separating them with commas.
- You can put the Subject of the email as you require and also, add in fields from the Subject Replacement Dropdown to include them in the Subject.
- The Body section allows you to write your own custom text that you want to send in the email body.
- You can also use the Insert Values fields given on the right, in your email template for a more detailed and elaborated version of the email.
- Custom insert values for entities like Organization, Customer, Order, and Invoice are available to be included by just a click on the relevant field at the required place of the text in the Body.
- You’ll get the option to attach a pdf in the emails you send, enable the setting as needed.
- After drafting the custom email template, click on Save.
- Click on Test Email in order to get a preview of how it appears when sent in the email. The test email is sent to the customer correspondence email address set up in the Profile section of Settings.
- This is what a test email looks like:
- You can even Edit, Copy and Delete this custom template created at any point in time.
- Go to Edit to see the logs of the person who last modified the template along with the date and time.
- You can set a default template to be sent in the email by marking it as starred.
- Click on Save.
- Similar operations can be performed for the Order Email Template, Drop Shipping Email Template, Payment Link Email Template as and when required.
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