How do I contact Cin7 Orderhive Support?

Cin7 Orderhive is developed to fully support your business and offer everything you may need to grow. We provide dedicated support under all plans as we understand that without help, figuring out a new software can be a daunting task.

If you're not able to get in touch with your account manager, any of our other experts will hop in and help you with any query or concern you may have.

There are three ways you can get in touch with our support team: 

  • In-app chat 

Every Cin7 Orderhive account consists of a real-time chat window through which you can chat with our support agents or drop a quick message. 

To start chatting, click on the Message icon located at the bottom right part of the screen. And open a new chat from the Your Chats section. 


You can even attach files in the chat to send a quick screenshot to explain your queries/concerns or report an issue. This will make it easier for our support and tech team to come up with a solution at the earliest.

  • Email (

Email is also one of the ways you can contact us. Simply send us your questions/concerns at One of our agents will get back to you within 4-5 hours. We reply to every email that we receive and respond to them as quickly as possible.

  • Phone (+1888-878-5538)

In case you need answers urgently or want to report an issue, you can call us on 


Feel free to reach out for your queries related to Cin7 Orderhive. We’re happy to help.