Prestashop Order Management

This article explains about the order, shipment, and customer details Cin7 Orderhive imports from Prestashop and what information is updated back to Prestashop. Once integrated, Cin7 Orderhive automatically syncs sales orders and customers from your Prestashop store.

Cin7 Orderhive imports the below order fields from Prestashop:

  • Order Number, Order ID
  • Billing address (Address 1, address 2, company, city, province, zip)
  • Shipping Address (Address 1, address 2, company, city, province, zip)
  • Payment gateway (synced in Payment method in Cin7 Orderhive)
  • Currency
  • Total Price
  • Notes - gift messages.
  • Payment status (if checkout status is complete and no payment failure occurred, then it will be marked as paid in Cin7 Orderhive)
  • Payment (If we get a Transaction ID for e.g. Paypal transaction id, then payment is automatically created in Cin7 Orderhive and the amount is highlighted in black")
  • Line item details (SKU, variant id, name, price, discount, quantity ordered, quantity shipped, quantity returned, tax, tax (%))
  • Extra items (tax, discount, shipping)
  • Shipments (Tracking company, tracking number, shipping time)

Prestashop Returns/Refunds details synced in Cin7 Orderhive:

  • Item (quantity, SKU, price, name)
  • Notes (synced as return reason in Cin7 Orderhive)

Cin7 Orderhive imports the below customer details from Prestashop:

  • Email
  • First name
  • Last name
  • Phone

Order Status Mapping

For Prestashop, Cin7 Orderhive receives the below order statuses. This table shows the statuses synced from Prestashop, as which status in prestashop is mapped to which status in Cin7 Orderhive.

           Prestashop             Cin7 Orderhive



Push Stock Quantities: This toggle button enables you to push the inventory quantities to the Prestashop channel.

Push Order Status Updates: This toggle button enables you to push the status updates from Confirmed to Delivered from Cin7 Orderhive to Prestashop

Push Price Updates: This toggle button enables you to push the price updates from Cin7 Orderhive to Prestashop.

Automatically archive products in Cin7 Orderhive when deleted on store: When any product has been deleted in Prestashop, those products will be auto-archived in Cin7 Orderhive so that they don’t appear in the product list.

Updating Shipment details:

Whenever you create a shipment for a Prestashop order, Cin7 Orderhive will update the below on Prestashop.


Tracking Number


  • Cin7 Orderhive will import shipment details from Prestashop for shipped orders. Shipping time (if not captured, sync date will be considered), carrier and tracking number will get updated.
  • Orders from the last 30 days will get imported into Cin7 Orderhive (updated in the last given days).
  • Cin7 Orderhive will only import orders whose checkout status is complete on Prestashop.


Not getting what you need? Chat with our product expert immediately.