Returns Settings

Cin7 Orderhive provides you with the option of specifying the reasons while processing returns for orders.

Follow the below steps to reach Return settings:

  • Go to Settings on the top of your screen.
  • Click on Returns.

Cin7 Orderhive already provides a few predefined reasons for handling returns. In case there are any other reasons that need to be added, click on the + icon.

  • Type in the reason and click on Add.
  • On clicking on Add, the reason will be saved and will be visible in the list.

  • Reasons can be edited or deleted, once they have been added.

  • Once you click on Edit, you can edit the reason and then click on Save.

  • If you want to delete a specific reason, you can click on Delete and it will prompt for confirmation. Click on Yes, Delete to delete that particular record permanently.


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