WooCommerce Order Management

This article explains the order and customer details Cin7 Orderhive imports from WooCommerce and which corresponding statuses is updated back to WooCommerce.

Once integrated, Cin7 Orderhive automatically syncs sales orders and customers from the WooCommerce store.

Cin7 Orderhive imports the below order fields from WooCommerce

Billing and shipping address

Order Total

Notes (synced as comments in Cin7 Orderhive)

Payment details (Payment method and payment status updated)

Line items (SKU, Name, Price, Quantity, Tax, Discount)

Extra items (shipping, total tax)

Cin7 Orderhive imports the below customer details from WooCommerce

Email

First name, last name

Phone

Country

Address (Billing address: 1, 2, Company, state, city, postcode)

Order Status Mapping

The below image refers to the statuses synced from Etsy and their corresponding relevant status displayed in Cin7 Orderhive.

Shipment Updates

Once a shipment is created for a WooCommerce order in Cin7 Orderhive, the tracking number and courier name will automatically get updated to WooCommerce under the Notes field in Order. Also, the end customer will also be notified depending on the channel settings.

New Orders & Customers Sync

After the initial sync, any new orders and customers will get imported into Cin7 Orderhive automatically.

Notes:

If in WooCommerce, the order is marked as paid, then it will sync in Cin7 Orderhive and payment status will be marked as paid. 

 

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